Phone: 1-800-479-2043 | 8:00am-4:30pm M-F CT

General Questions

In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.

Yes! We now offer an easy e-mail ordering option. Step 1: Complete your catalog order form using blue or black ink. Step 2: Scan the order form and Purchase Order (if applicable). Step 3: Save the order form as an attachment. Step 4: Send the order form and PO as attachments to

1.) Terms of Use

We will add sales tax when the order is processed (if applicable). Your purchase is not exempt from sales or use tax merely because it is made over the Internet or by other remote means. States require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as consumers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchase 

2.) I have been charged sales tax, but we are tax exempt.

We will add sales tax, if applicable in your state. However, if you already have an exemption certificate on file with our company, your final invoice will reflect that exemption.

3.) How do I submit my exemption forms if I am a new customer, or if I want to ensure my purchase is made exempt from sales and use tax?

You can submit your forms to or fax them to 800-210-4423 to the attention of: Tax Department.  Please include your customer number or order number so that we can ensure the exemption is placed on the correct account.

Our credit department can be reached at 800-831-0972, should you have any additional questions regarding exemption.

4.) What forms are accepted to make my account exempt from sales tax?

 For Profit Organizations

  1. Multi State Form (MTC)– Uniform Sales & Use Tax Certificate-Multijurisdictional (Accepted by AL, AR, AZ, CO, GA, IA, ID, KS, KY, ME, MI, MN, MO, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TX, UT, VT, WA, WI)
  2. Florida Resale Certificate
  3. Indiana Form ST-105
  4. Louisiana Form R-1042
  5. MA Form ST-4
  6. Mississippi Permit
  7. New York Form ST-120
  8. Virginia Form ST-10
  9. Streamlined Sales Tax Exemption Certificate (Accepted by AR, GA, IA, IN, KS, KY, MI, MN, NC, ND, NE, NJ, NV, OH, OK, RI, SD, TN, UT, VT, WA, WI, WV, WY)
  10. Direct Pay Permit (if applicable) (only valid for State issued)

Note:  If we drop ship product on your behalf to multiple states, we will need the forms that are applicable for each state where product is shipped.

Nonprofit Exempt Organizations/Government Entities/Schools:

  1. Please provide copy of Federal Exempt Letter, Certificate or other proof of Exempt Status.

 Please note that W9s, registrations, or sales tax permits/licenses are NOT valid for this purpose.


We have four easy ways to order.

Order Online
Shop online for 24-hour convenience. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.

Order By Mail
Fill out the order form(s), giving all necessary information for each item ordered.

Download Order Forms:

Order By Fax
Our fax line is open 24 hours a day, seven days a week. Just fax us your order at 1-800-PARTY-ON For fax orders.

Order By Phone
Your order may be phoned in by a faculty/staff member, principal or other authorized adult. Simply call our toll free order line: 1-800-479-2043.

To provide you with the best possible imprinted products, submit original art or photos by email to after you have placed your order. Please provide only your 7-digit order number in the subject line. There is a one-time charge of $25 (per piece of original art) for original art unless otherwise specified.

  • Accepted File Formats for Original Artwork: EPS, PDF, Adobe Photoshop PDF or TIFF format, Adobe CS4 or earlier Illustrator(AI) or In-Design(ID)
  • Please convert text to outlines or curves if possible.
  • Photos should be largest size and highest resolution possible; 5x7 for smaller items; 8x10 for larger items.
  • Photos and large files must be compressed to a ZIP file before sending.
  • Office programs must be saved as PDF. Faxed artwork is not acceptable.
  • Please keep email file size under 10MB. If over this size, compress folder or file into a ZIP or SIT file.

An original design is one that is unique to you, created specifically for your event. It could be drawn by a staff member, a teacher, or your Uncle Albert. But be aware that there is an extra charge ($25) for reproducing your original artwork. To provide you with the best possible imprinted products, we prefer to receive original art or photos by e-mail to after you have placed your order. Please provide only your 7-digit order number in the subject line.

Return Policy

Refund Procedure:

  1. Please include our RETURNS FORM when you return the items for a refund. Please CLICK HERE if you need to download Adobe Acrobat.
  2. For only $12.95 you can return your package to us. Please CLICK HERE to print out a UPS label to return your order.
  3. Print out the completed UPS label and adhere it to the package that you wish to return. Don’t forget to include your return form in the package. Once we receive and process your return, we will issue a refund minus the cost of $12.95 for return shipping.
  4. Product received without a Return Form becomes the property of MN Party Store.
Refund Restrictions – Wearable’s:
  • Costume orders placed during the month of October are not eligible for a refund. They are only eligible for exchanges.
  • The items being returned must never be altered in any way or worn except to verify that the size is correct.
  • Any item that shows any sign of use including dirt or stains of any type, evidence of being washed or products that were not properly folded and repackaged like new are not eligible for a refund.
  • Wigs, beards, facial hair, artificial hair, undergarments, socks, stockings, cosmetics, eye lashes, teeth, shoes, masks, boots, party supplies, prosthetics, fangs and fake teeth are only available for a refund if they are in their original unopened factory sealed packaging.
Refund Information – All Products including Wearable’s:
  • We recommend sending the items back to us via UPS, FedEx or USPS.
  • The original and return shipping charges are not refundable.
  • If you use our UPS return label we will deduct $12.95 from the refund.
  • A 15% restocking fee will be applied for all returns for a refund.
  • We will refund your original form of payment within 1-2 weeks after we receive the product back.
  • The order is not eligible for a refund if the item is not received on time due to a customer error or shipments that are delayed due to causes/weather beyond our control
  • The order is not eligible for a refund if an incorrect address is provided by the customer. We will re-ship the order to the correct address however the customer will be responsible for the additional shipping charges.
  • The order is not eligible for a refund if the package/item is refused upon delivery.
  • The items being returned must include all of the original packaging and accessories
  • The items being returned for a refund must be postmarked within 30 days after receiving the original product.
  • Due to health concerns, costumes, headwear and food items cannot be returned.
  • Other non-returnable items include glow products, seasonal and/or dated items after the event date.
  • All closeout sales are final and cannot be returned.
  • Imprinted items are non-returnable.

Please call us at 1-800-479-2043 or email us at if you have any questions.

Payment is due 30 days from date of invoice. A finance charge of 1.5% (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of M&N Party Store. There will be a minimum service charge of $15 applied to returned checks (based on regulations of the state the check is drawn on).

We are located in White Bear Lake, Minnesota.
Our address is:
4875 White Bear Parkway
White Bear Lake, MN 55110


At M&N Party Store we do our best to keep our site updated with the latest and most current product information.


Yes, we accept cash on delivery. There is a $10.00 fee for this service.

Yes, please keep in mind all charges and prices are quoted and must be paid in U.S. dollars. Please allow ample time for shipment to clear Customs.

We currently ship to Arab Emirates, Bahamas, Bermuda, Guam, Mexico & Virgin Islands. There is a minimum charge of $65.00. Shipping and processing charges will be no less than $65.00 but no greater than 150% of merchandise total.

To check your order online, just click on the Check Your Order linnk at the top of our website. All you need is your order number and email address. To verify your order by telephone, please contact our Customer Service Department toll-free at 1-800-479-2043

Most items in our catalog are available in our warehouse. Your order will be processed within 48 hours and should be in your hands within 7-10 days. Depending on your location rush orders can ship next day or second-day delivery for an additional charge.

Orders are shipped via the best method available. Orders over 100 lbs. may be shipped by truck. Shipping by truck may take 7-10 days.

Please call 1-800-479-2043 for rush availability.

We take great care in packaging your order. However, due to the fragile nature of some items, breakage can sometimes occur during shipping. We will replace any broken item free of charge or credit your account for the amount of the broken item(s). All merchandise should be opened and inspected as soon as it is received. Shortages or items that have been damaged in shipping should be reported immediately to Customer Service at 1-800-479-2043.

M&N Party Store charges for shipping. Extra charges will be applied to orders shipped to AK and HI.  Shipping charges will be added to your invoice.


Yes. We guarantee the safety and security of your online purchasing through our use of Secure Sockets Layer (SSL) encryption technology to safeguard credit cards and other personal information. For more information, please see our Privacy Policy.

We make every effort to ensure that all information in the catalog and on this website is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.

A Wish List is an easy way to save the products you are interested in so they can be purchased later. When you find a product you're interested in, simply click the blue "Add to Wish List" button directly under the green "Add to Cart" button. The Wish List is an easy way to keep track of everything you'd like to buy at a later date. Products will never be removed from your Wish List. When you are ready to order, simply click on the Wish List text link at the top right of our website (right above the green Cart button) and move your saved products to the shopping cart.

We're Improving For You! Things seem a bit different? Don’t worry. We’re still us. We’ve just changed our name and look, and we’ve reorganized to give you easier, better and more convenient ways to find what you need.