Refund Restrictions – Wearable’s:
- Please include our RETURNS FORM when you return the items for a refund. Please CLICK HERE if you need to download Adobe Acrobat.
- For only $12.95 you can return your package to us. Please CLICK HERE to print out a UPS label to return your order.
- Print out the completed UPS label and adhere it to the package that you wish to return. Don’t forget to include your return form in the package. Once we receive and process your return, we will issue a refund minus the cost of $12.95 for return shipping.
- Product received without a Return Form becomes the property of MN Party Store.
Refund Information – All Products including Wearable’s:
- Costume orders placed during the month of October are not eligible for a refund. They are only eligible for exchanges.
- The items being returned must never be altered in any way or worn except to verify that the size is correct.
- Any item that shows any sign of use including dirt or stains of any type, evidence of being washed or products that were not properly folded and repackaged like new are not eligible for a refund.
- Wigs, beards, facial hair, artificial hair, undergarments, socks, stockings, cosmetics, eye lashes, teeth, shoes, masks, boots, party supplies, prosthetics, fangs and fake teeth are only available for a refund if they are in their original unopened factory sealed packaging.
- We recommend sending the items back to us via UPS, FedEx or USPS.
- The original and return shipping charges are not refundable.
- If you use our UPS return label we will deduct $12.95 from the refund.
- A 15% restocking fee will be applied for all returns for a refund.
- We will refund your original form of payment within 1-2 weeks after we receive the product back.
- The order is not eligible for a refund if the item is not received on time due to a customer error or shipments that are delayed due to causes/weather beyond our control
- The order is not eligible for a refund if an incorrect address is provided by the customer. We will re-ship the order to the correct address however the customer will be responsible for the additional shipping charges.
- The order is not eligible for a refund if the package/item is refused upon delivery.
- The items being returned must include all of the original packaging and accessories
- The items being returned for a refund must be postmarked within 30 days after receiving the original product.
- Due to health concerns, costumes, headwear and food items cannot be returned.
- Other non-returnable items include glow products, seasonal and/or dated items after the event date.
- All closeout sales are final and cannot be returned.
- Imprinted items are non-returnable.
Please call us at 1-800-479-2043 or email us at Help@MNPartyStore.com if you have any questions.