General Questions

Can I make changes to or cancel my order?

In order to keep costs to a minimum and pass along those savings to you with our low prices, our system is set up to automatically process your order as soon as it is placed. Therefore, we cannot make any changes or cancel your order after it has been submitted. Please verify all the information including your personalization, quantities, ship-to address, and special promotions prior to submitting your order. We apologize for any inconvenience and hope you understand our goal is to keep our costs low and processing times fast.

Can I place an order via e-mail?

Yes! We now offer an easy e-mail ordering option. Step 1: Complete your catalog order form using blue or black ink. Step 2: Scan the order form and Purchase Order (if applicable). Step 3: Save the order form as an attachment. Step 4: Send the order form and PO as attachments to service@mnpartystore.com.com.

Do I have to pay taxes on my order?

Residents of the following state must pay applicable sales tax or provide a copy of tax-exempt certificate: Minnesota.

Where can I get a copy of M&N Party Store's W9?

How do I place an order?

We have four easy ways to order.

Order Online
Shop online for 24-hour convenience. Place your selections in the shopping basket until you are ready to check out. Then, complete the billing information and submit your order.

Order By Mail
Fill out the order form(s), giving all necessary information for each item ordered.

Download Order Forms:

Order By Fax
Our fax line is open 24 hours a day, seven days a week. Just fax us your order at 1-800-PARTY-ON For fax orders.

Order By Phone
Your order may be phoned in by a faculty/staff member, principal or other authorized adult. Simply call our toll free order line: 1-800-479-2043.

What are the guidelines for original artwork?

To provide you with the best possible imprinted products, submit original art or photos by email to artwork@mnpartystore.com after you have placed your order. Please provide only your 7-digit order number in the subject line. There is a one-time charge of $25 (per piece of original art) for original art unless otherwise specified.

  • Accepted File Formats for Original Artwork: EPS, PDF, Adobe Photoshop PDF or TIFF format, Adobe CS4 or earlier Illustrator(AI) or In-Design(ID)
  • Please convert text to outlines or curves if possible.
  • Photos should be largest size and highest resolution possible; 5x7 for smaller items; 8x10 for larger items.
  • Photos and large files must be compressed to a ZIP file before sending.
  • Office programs must be saved as PDF. Faxed artwork is not acceptable.
  • Please keep email file size under 10MB. If over this size, compress folder or file into a ZIP or SIT file.

What is an original design?

An original design is one that is unique to you, created specifically for your event. It could be drawn by a staff member, a teacher, or your Uncle Albert. But be aware that there is an extra charge ($25) for reproducing your original artwork. To provide you with the best possible imprinted products, we prefer to receive original art or photos by e-mail to artwork@mnpartystore.com after you have placed your order. Please provide only your 7-digit order number in the subject line.

What is your return policy?

Return Policy

Refund Procedure:

  1. Please include our RETURNS FORM when you return the items for a refund. Please CLICK HERE if you need to download Adobe Acrobat.
  2. For only $12.95 you can return your package to us. Please CLICK HERE to print out a UPS label to return your order.
  3. Print out the completed UPS label and adhere it to the package that you wish to return. Don’t forget to include your return form in the package. Once we receive and process your return, we will issue a refund minus the cost of $12.95 for return shipping.
  4. Product received without a Return Form becomes the property of MN Party Store.
Refund Restrictions – Wearable’s:
  • Costume orders placed during the month of October are not eligible for a refund. They are only eligible for exchanges.
  • The items being returned must never be altered in any way or worn except to verify that the size is correct.
  • Any item that shows any sign of use including dirt or stains of any type, evidence of being washed or products that were not properly folded and repackaged like new are not eligible for a refund.
  • Wigs, beards, facial hair, artificial hair, undergarments, socks, stockings, cosmetics, eye lashes, teeth, shoes, masks, boots, party supplies, prosthetics, fangs and fake teeth are only available for a refund if they are in their original unopened factory sealed packaging.
Refund Information – All Products including Wearable’s:
  • We recommend sending the items back to us via UPS, FedEx or USPS.
  • The original and return shipping charges are not refundable.
  • If you use our UPS return label we will deduct $12.95 from the refund.
  • A 15% restocking fee will be applied for all returns for a refund.
  • We will refund your original form of payment within 1-2 weeks after we receive the product back.
  • The order is not eligible for a refund if the item is not received on time due to a customer error or shipments that are delayed due to causes/weather beyond our control
  • The order is not eligible for a refund if an incorrect address is provided by the customer. We will re-ship the order to the correct address however the customer will be responsible for the additional shipping charges.
  • The order is not eligible for a refund if the package/item is refused upon delivery.
  • The items being returned must include all of the original packaging and accessories
  • The items being returned for a refund must be postmarked within 30 days after receiving the original product.
  • Due to health concerns, costumes, headwear and food items cannot be returned.
  • Other non-returnable items include glow products, seasonal and/or dated items after the event date.
  • All closeout sales are final and cannot be returned.
  • Imprinted items are non-returnable.

Please call us at 1-800-479-2043 or email us at Help@MNPartyStore.com if you have any questions.

What is your sales policy? Terms of payment?

Payment is due 30 days from date of invoice. A finance charge of 11/2% (18% annual rate) will be added to past due balances. Credit balances not claimed or used within 90 days of invoicing become the property of M&N Party Store. There will be a minimum service charge of $15 applied to returned checks (based on regulations of the state the check is drawn on).

Where are you located?

We are located in White Bear Lake, Minnesota.
Our address is:
4875 White Bear Parkway
White Bear Lake, MN 55110

Products

Are all of your products online?

At M&N Party Store we do our best to keep our site updated with the latest and most current product information.

Shipping

Do you ship C.O.D.?

Yes, we accept cash on delivery. There is a $10.00 fee for this service.

I live in Canada. Can you ship there?

Yes, please keep in mind all charges and prices are quoted and must be paid in U.S. dollars. Please allow ample time for shipment to clear Customs.

Do you ship to foreign countries?

We currently ship to Arab Emirates, Bahamas, Bermuda, Guam, Mexico & Virgin Islands. There is a minimum charge of $65.00. Shipping and processing charges will be no less than $65.00 but no greater than 150% of merchandise total.

How can I check the status of my order?

To check your order online, just click on the Check Your Order linnk at the top of our website. All you need is your order number and email address. To verify your order by telephone, please contact our Customer Service Department toll-free at 1-800-479-2043

How fast will I receive my order?

Most items in our catalog are available in our warehouse. Your order will be processed and shipped via UPS within 48 hours and should be in your hands within 7-10 days. Depending on your location rush orders can ship next day or second-day delivery for an additional charge.

What are my delivery options?

Orders are shipped UPS whenever possible. Orders over 100 lbs. may be shipped by truck. UPS can reach all points in the contiguous U.S. within six working days. Shipping by truck may take 7-10 days.

What if I need my products in a hurry?

Please call 1-800-479-2043 for rush availability.

What if something is broken during shipping?

We take great care in packaging your order. However, due to the fragile nature of some items, breakage can sometimes occur during shipping. We will replace any broken item free of charge or credit your account for the amount of the broken item(s). All merchandise should be opened and inspected as soon as it is received. Shortages or items that have been damaged in shipping should be reported immediately to Customer Service at 1-800-479-2043.

Will I be charged for shipping?

M&N Party Store charges for shipping. Orders are shipped UPS ground service when possible. Shipping charges will be added to your invoice.

Website

Is this site secure for credit cards?

Yes. We guarantee the safety and security of your online purchasing through our use of Secure Sockets Layer (SSL) encryption technology to safeguard credit cards and other personal information. For more information, please see our Privacy Policy.

Pricing and Information

We make every effort to ensure that all information in the catalog and on this website is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.

What is a Wish List?

A Wish List is an easy way to save the products you are interested in so they can be purchased later. When you find a product you're interested in, simply click the blue "Add to Wish List" button directly under the green "Add to Cart" button. The Wish List is an easy way to keep track of everything you'd like to buy at a later date. Products will never be removed from your Wish List. When you are ready to order, simply click on the Wish List text link at the top right of our website (right above the green Cart button) and move your saved products to the shopping cart.

Why did the website change?

We're Improving For You! Things seem a bit different? Don’t worry. We’re still us. We’ve just changed our name and look, and we’ve reorganized to give you easier, better and more convenient ways to find what you need.